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JCPenney

(P): 419-529-9616
http://www.jcpenney.com/

JCPenney at Richland Mall in Mansfield, Ohio offers a wide array of private, exclusive and national brands which reflect the company’s vision to be America’s shopping destination for discovering great styles at compelling prices.

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CAREERS


Merchandise Execution Associate

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Merchandise Execution Associate at JCPenney might be the position for you!
Responsibilities
Customer Service & Sales
Greets and assists customers in finding products and delivers outstanding customer service
Partners with other team members when additional support is needed
Actively listens to customer issues in a calm and agreeable manner to resolve problems
Truck / Restock & Inventory
Follows placement directions to effectively place set merchandise statements
Contributes to merchandise receipt and reverse logistics processes
Assists with the execution of inventory processes
Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
Contributes to the restock program to identify replenishment opportunities
SET / Visual / Environment
Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
Helps oversee and maintain all fitting room and sales floor recovery processes
Contributes to the execution of visual elements to support merchandising statements
Responsible for stockroom maintenance
Omnichannel
Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
General Operations
Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
Performance Standards
Supports company shrink and safety initiatives
Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Skills & Experience
Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
Work experience- 1-2 years of retail experience



Cashier

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Responsibilities
Customer Service & Sales – Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
Checkout Standards – Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
General Operations – Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.
Skills & Experience
To achieve success at JCPenney, a Cashier will possess the following:
Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Results – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
Ownership – Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
Intensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency



Operations Associate

General Description
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
The Operations Associate’s role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the a team to perform functions prior to store opening.

Responsibilities
Customer Service – You’re maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there’s no one they’d rather be talking to other than you.
Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!
Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
Backroom standards: You keep the stockroom safe, clean, and organized .
Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.
Skills and Characteristics:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Work experience- 1-2 years retail experience



Sephora - Product Consultant

Are you constantly reviewing magazines, TV shows, and blogs to learn about the latest beauty trends? Do you enjoy interacting with people on a personal level and helping make their lives better through your beauty advice? Well…being a SEPHORA Product Consultant in the new JCPenney might be the position for you! Come be a part of our team.
The Product Consultant engages Clients to ensure sales, profit, and Client service objectives are met.
Responsibilities:
• Assists Clients – You seek out clients and do whatever you can to ensure they have an amazing experience through great service, targeted selling, and product application. You listen, help, and you make them want to come back.
• Participates in a learning environment – You are always asking questions and are curious to learn more about beauty. You feel that sharing your product knowledge with others is rewarding and you love seeing the smile on a client’s face when you find a product they love!
• Participates in operations – You take pride in your work, keeping your assigned area well-stocked, well-merchandised, and hygienic. You enjoy working as a team to maintain a beautiful environment for your clients to shop.
•Supports company programs – You are happy to participate in and represent company programs that positively impact the business. You are comfortable discussing reward programs and inviting clients to special events.

Skill and Characteristics:
Knowledge of Beauty Industry – You are plugged in to all of the latest beauty trends and techniques
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency



Cashier Assistant

As the Cashier Assistant, you will contribute to profitable sales growth by assisting and training Cashier associates and delivering company checkout experience strategies.
Responsibilities
Customer Service & Sales – Greets each customer in a friendly and professional manner. Actively listens to customer issues in a calm and agreeable manner to resolve problems. Assists with credit, rewards and gift card programs throughout the store. Models and holds team accountable for outstanding customer service.
Cashier Performance – Role model for cashiering performance and efficiencies. Trains and supports all cashier associates on checkout procedures. Monitors associate productivity by utilizing Point of Sale productivity metrics. Coaches and recognizing team.
Line Management & Checkout Standards – Supports the line management process by proactively shifting resources to support increased traffic. Monitors checkout standards are being followed and met. Proficient at Point of Sale processes; including Mobile check out. Oversees cleanliness, signing, supplies and organization of checkout stations.
General Operations – Assists with the Productivity Standards Program processes. Participates in annual inventory processes. Assists with recovery, put backs and fitting room maintenance as needed.
Omnichannel – Resolves customer Omnichannel needs in a timely manner and partner with Cashier Supervisor or Manager on Duty for any customer service needs. Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues. Shares reporting and metrics results with team and uses information to motivate or train associates. Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems. Supports binning and pick-and-pack processes for jcp.com orders as needed.
Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s credit goals, product and service sales, customer service, profit, productivity and attendance.
Skills & Experience
To achieve success at JCPenney, a Cashier Assistant will possess the following:
Results – Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.



Merchandise Assistant

As the Merchandise Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.
Responsibilities
Customer Service & Sales – Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
Door to Floor / Restock / RFID & Inventory – Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
SET / Visual / Environment – Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
Omnichannel (SVG 2-3 only) – Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
General Operations – Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.
Skills & Experience
To achieve success at JCPenney, a Merchandise Assistant will possess the following:
Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.


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