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JCPenney

(P): 419-529-9616
http://www.jcpenney.com/

JCPenney at Richland Mall in Mansfield, Ohio offers a wide array of private, exclusive and national brands which reflect the company’s vision to be America’s shopping destination for discovering great styles at compelling prices.

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CAREERS


Cashier

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer.

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Responsibilities
•Customer Service & Sales – Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
•Checkout Standards – Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
•General Operations – Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
•Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Skills & Experience
To achieve success at JCPenney, a Cashier will possess the following:
•Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
•Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
•Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
•Results – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
•Ownership – Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
•Intensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency



Merchandise Assistant

As the Merchandise Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs.

Responsibilities
•Customer Service & Sales – Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems. Demonstrates WORTH behaviors consistently. Partners with other team members when additional support is needed.
•Door to Floor / Restock / RFID & Inventory – Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification Scans, etc.). Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
•SET / Visual / Environment – Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes to ensure a clean and organized store environment. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
•Omnichannel (SVG 2-3 only) – Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
•General Operations – Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink. Participates in annual inventory processes.
•Performance Standards – Supports company shrink and safety initiatives. Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Skills & Experience
To achieve success at JCPenney, a Merchandise Assistant will possess the following:

Results – Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

Intensity – Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.



Asset Protection Associate

General Description:
Are you interested in the Criminal Justice field, but not the least bit interested in riding around in a patrol car? Are you interested in learning how to run a business and how profitability is affected by having a sound, theft-free, safe work environment? Would you describe yourself as a confident, dedicated and able to directly handle difficult customer situations with ease? Well…being an Asset Protection Specialist at JCPenney might be the position for you! Come be a part of our team.

The AP Specialist’s role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store.

Responsibilities:
•Coaching – You know how important it is to a) provide the store team with ongoing training and feedback
•Responsible for shrinkage and safety awareness programs – You know how important it is for the store team to understand current shrinkage and safety issues related to store profitability and environment. You lead all of the asset protection communications within the store to let the team know what’s going on what they need to do to create the right store experience.
•Accountable for record maintenance – You are in charge of a lot of detail. The company and law enforcement agencies are depending on you to have complete and accurate reports to assist any investigation that may need to occur for the store. You are always on top of the documentation to ensure everything is complete and in order.
•Participates in court hearings – You’re a pro when it comes to witness stand. Others may get nervous or forget the details under pressure, but not you…You have the facts, you know the facts, and you are more than willing to educate others on the details.
•Workplace safety – You know that having a safe environment is a critical factor in customer satisfaction and associate engagement. You coach associates within the store on best practices and when an event occurs, you are breaking it down to find the root cause of the issue to prevent it from occurring in the future.
•Internal investigations – You know that one of the major causes of loss is store associate dishonesty and unfortunately, you’ve got to keep a close eye on them as well. Sure, it can be awkward to investigate someone that you know by checking bags, setting up surveillance, or interviewing – but it’s absolutely necessary to store profitability.
•Merchandise protection and safety assessment compliance – You periodically walk the sales floor to audit shops to ensure merchandise protection standards as well as operational practices are in compliance with company standards. When they are not, you know who to talk to and what needs to get done.
•Supports organized crime initiatives – You are the eyes and ears on the ground when it comes to company or industry related initiatives to stop organized retail crime. You partner with district teams as well as other retailers to combine forces to identify trends and patterns or collect evidence to stop these crime rings before they even start.

•Drive Asset Protection efforts by leveraging the AP Pillars of Shrink Elimination, Safe and Secure, and Team. Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.

Skills and Characteristics:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Coaching - Coaches others and provides meaningful insights, candid feedback and clear direction to help the team grow, develop and perform; creates an environment of fairness by being approachable and honest
Social Intelligence – You can read between the lines and adjust your behavior and actions based on how someone is reacting.




Merchandise Execution Associate

General Description
J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, and we’d like to add you to the team!

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Merchandise Execution Associate at JCPenney might be the position for you!

Responsibilities
•Customer Service & Sales?Greets and assists customers in finding products and delivers outstanding customer service
?Partners with other team members when additional support is needed
?Actively listens to customer issues in a calm and agreeable manner to resolve problems
•Truck / Restock & Inventory?Follows placement directions to effectively place set merchandise statements
?Contributes to merchandise receipt and reverse logistics processes
?Assists with the execution of inventory processes
?Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
?Contributes to the restock program to identify replenishment opportunities
•SET / Visual / Environment?Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
?Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
?Helps oversee and maintain all fitting room and sales floor recovery processes
?Contributes to the execution of visual elements to support merchandising statements
?Responsible for stockroom maintenance
•Omnichannel?Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
?Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
•General Operations?Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
?Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
•Performance Standards?Supports company shrink and safety initiatives
?Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Skills & Experience
•Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
•Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
•Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
•Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other
•Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
•Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
•Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
•Work experience- 1-2 years of retail experience



Sephora - Operations Consultant

Are you organized and detail-oriented? Are you passionate about visual merchandising? Do you like interacting with people on a personal level and helping make their lives better through your knowledge of beauty? Well…being a SEPHORA Operations Consultant in the new JCPenney might be the position for you! Come be a part of our team.

The Operations Consultant leads and performs all operational programs and tasks on an ongoing, scheduled basis, as designated by the Beauty Manager.


Responsibilities:
• Assists Clients – You seek out clients and do whatever you can to ensure they have an amazing experience through service, selling, and product application. You listen, help, and you make them want to come back.
• Leads visual merchandising – You have an eye for visual merchandising and enjoy creating a beautiful environment for your clients to shop. You lead and maintain monthly floor sets, weekly merchandise updates, and receive all shipment.
• Leads operational processes – You are detail-oriented, organized, and see the business with a critical eye. You understand how to improve operational efficiency and decrease shrinkage. You manage all merchandise processes, including return to vendor and markdowns, ensuring all deadlines are met.
• Support a learning environment – You share your operational knowledge and encourage those around you to ask questions and get involved. You help others understand their role in operations. You excel at client service and have an understanding of product, and you’re always interested in learning more.

Skill and Characteristics:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency



Sephora - Product Consultant

Are you constantly reviewing magazines, TV shows, and blogs to learn about the latest beauty trends? Do you enjoy interacting with people on a personal level and helping make their lives better through your beauty advice? Well…being a SEPHORA Product Consultant in the new JCPenney might be the position for you! Come be a part of our team.
The Product Consultant engages Clients to ensure sales, profit, and Client service objectives are met.

Responsibilities:
• Assists Clients – You seek out clients and do whatever you can to ensure they have an amazing experience through great service, targeted selling, and product application. You listen, help, and you make them want to come back.
• Participates in a learning environment – You are always asking questions and are curious to learn more about beauty. You feel that sharing your product knowledge with others is rewarding and you love seeing the smile on a client’s face when you find a product they love!
• Participates in operations – You take pride in your work, keeping your assigned area well-stocked, well-merchandised, and hygienic. You enjoy working as a team to maintain a beautiful environment for your clients to shop.
•Supports company programs – You are happy to participate in and represent company programs that positively impact the business. You are comfortable discussing reward programs and inviting clients to special events.

Skill and Characteristics:
Knowledge of Beauty Industry – You are plugged in to all of the latest beauty trends and techniques
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency



Appliance Specialist

Job Purpose Position Description:
Are you ready to be part of something new and exciting at JCPenney? The Appliance Specialist might be the perfect fit for you! The Appliance Specialists are responsible for driving sales and profit by creating an outstanding customer experience through a combination of in–depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.

Responsibilities:
Educate Customers/In store Demonstration Proactively interacts with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products and services to support the sale. Informs and demonstrates to customers key product features and benefits applicable to the customer’s needs in order to build interest in the merchandise/brand and to build clientele.

Learning Environment-Accumulates and applies the appropriate knowledge and expertise through continuous learning and self development in order to provide an outstanding customer experience

Shares knowledge of products and/or trains associates on the features and fashion of the product to enhance team performance


Product Presentation Ensure products are displayed according to JCPenney’s standards

Replenishment Partners with other associates to replenish department and/or takes personal action to maintain accurate merchandise displays

Skills & Characteristics
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Passion for Product-Proactively seeks out new information from all relevant sources to magnify expertise.


Preferred Qualifications
- High school diploma or equivalent
- Experience with computers and web-based systems
- 3 + yrs. of customer service sales experience in a fast-paced retail environment



Operations Associate

Do you like working with your hands and staying active? Do the words “order” and “process” get you excited? Do you enjoy making things happen behind the scenes and seeing your work flourish in a store? Well, being an Operations Associate might be the position for you!

The Operations Associate’s role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the task team to perform functions prior to store opening.

Responsibilities
Customer Service – You’re maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there’s no one they’d rather be talking to other than you.
Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!
Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.

Backroom standards: You keep the stockroom safe, clean, and organized .

On-line jcp.com pick up: You may be responsible for finding and fulfilling orders placed online.

Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.

Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise or business processes.

Skills and Characteristics:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency



Home Commission Associate -Window/Furniture

General Description:
Do you like serving customers and doing everything you can to make them happy? Do you have a passion for Jewelry, Furniture, or Window design? Do you like being known as the most knowledgeable person in your area of expertise? Do you like being a part of something that’s never been done before? Well…being a Commission Associate at JCPenney might be the position for you!

The Commission Associate’s role is to be the resident guru around all things jewelry, furniture, or windows in the entire store. You know these products inside and out and love educating the customer on how your merchandise can enrich their lives.

Responsibilities:
• Customer Service & Sales – You constantly challenge yourself to exceed your sales goals. You seek out customers and do whatever you can to make their experience great. You listen, you help, you share your knowledge, and you make them want to come back!
• Educates customers – You know it all. Your merchandise can get complicated and customers need your help in understanding how things work or how they are best used. You love teaching them these things and seeing that smile on their face!
• Assists customers – You seek out customers and do whatever you can to make their experience great. You listen, you help, you educate, and you make them want to come back!
• Maintains product presentation – You are always making improvements to how the merchandise is displayed after the customer has taken time to explore all of our great products!
• Replenishes products – You’ve got your finger on the pulse of the customer; you know when merchandise is getting low and you know just where to get more to ensure all of our customers have the styles and sizes they need!
• Supports a learning environment – You enjoy sharing your knowledge of store merchandise with other associates so that they can better assist customers every day.

Skill and Characteristics:
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Commission departments vary by store.

Please apply online at:
http://jobs.jcp.com/jobs/7101066-home-commission-associate-window-furniture-richland-mall


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