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Macy's

(P): 419-529-2411
http://www.macys.com/

Macy’s at Richland Mall in Mansfield, Ohio offers powerful assortments and the best brands, tailored to each and every customer with obvious value, engaging service and unforgettable moments.

SALES MAPS CAREERS

SALES & PROMOTIONS

JEWELRY SALE

VALID FROM: 8/8/2018 - 8/19/2018

35-55Z% off fine jewelry + extra 20% off with your Macy's pass.

MAP

A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 D1 D2 D3 D4 D5 D6 D7 D8 D9 D10 D11 D12 C2 C3 C4 C5 C6 C7 C8 C9 C10 C11 C13 C14 C15 C16 C17 C18 C19 C20 C21 C22 F1 F2 F3 F4 F7 F8 F9 K1 K2

CAREERS


Maintenance Engineer 2

Job Overview:
The MyShop Captain is an exceptional Associate - one who prioritizes the customer experience above all else. The MyShop Captain is a merchandise expert, knowledgeable in current trends, merchandise selection and availability. The MyShop Captain knows how to turn a browser into a buyer, utilizing product knowledge and finding out how best to serve a customer’s wants and needs. The MyShop Captain acts as a customer satisfaction role model for coworkers and peers, creating a memorable experience for each and every one of their customers. Guide the team to maintain high customer readiness and service standards at all times. As an advocate for the customer, communicates customer feedback and expectations to store and district leadership.

Essential Functions:
Serves as role model for peers and mentor for new hires on Product Knowledge, My Client, use of mobile devices and MAGIC Selling Behaviors to generate incremental sales
Develops repeat business using My Client to regularly communicate upcoming events, new merchandise receipts and product replenishment to generate incremental sales, whether the client is in the store or not
Provide an exceptional customer experience by ensuring the customer is always the priority
Acknowledge customers in a friendly and helpful manner
Drive sales by consistently demonstrating exceptional Selling Skills
Motivate team to ensure that individual, Shop and Store goals and priorities are being met and properly balanced
Be proficient in POS and MPOS systems including Search and Send, My Client and Macy’s shopping app
Proactive in assisting customers who are using mobile devices to shop and compare, whether Macy’s devices or their own
Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
Empower team to assist in all aspects of fulfillment to service customer needs.
Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
Maintain department recovery standards; including fitting room go backs to standard
Ensure shortage prevention initiatives are executed
Perform these functions in an efficient manner, as directed by the Supervisor
Regular, dependable attendance and punctuality
Perform other duties as necessary
Qualifications

Education/Experience:
• No specific educational accomplishments are necessary.
• Two to three years management experience preferred.

Communication Skills:
• Effective verbal, written and communication skills.
• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:
• Self-starter, able to work independently and as part of a team & must have good time management skills.

Physical Demands:
• This position involves constant moving and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve reaching, stooping, kneeling, crouching and climbing ladders.
• May involve reaching above eye level.
• Involves close vision color vision, depth perception, and focus adjustment.

Other Skills:
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



MyShop Captain

Job Overview:
The MyShop Captain is an exceptional Associate - one who prioritizes the customer experience above all else. The MyShop Captain is a merchandise expert, knowledgeable in current trends, merchandise selection and availability. The MyShop Captain knows how to turn a browser into a buyer, utilizing product knowledge and finding out how best to serve a customer’s wants and needs. The MyShop Captain acts as a customer satisfaction role model for coworkers and peers, creating a memorable experience for each and every one of their customers. Guide the team to maintain high customer readiness and service standards at all times. As an advocate for the customer, communicates customer feedback and expectations to store and district leadership.

Essential Functions:
Serves as role model for peers and mentor for new hires on Product Knowledge, My Client, use of mobile devices and MAGIC Selling Behaviors to generate incremental sales
Develops repeat business using My Client to regularly communicate upcoming events, new merchandise receipts and product replenishment to generate incremental sales, whether the client is in the store or not
Provide an exceptional customer experience by ensuring the customer is always the priority
Acknowledge customers in a friendly and helpful manner
Drive sales by consistently demonstrating exceptional Selling Skills
Motivate team to ensure that individual, Shop and Store goals and priorities are being met and properly balanced
Be proficient in POS and MPOS systems including Search and Send, My Client and Macy’s shopping app
Proactive in assisting customers who are using mobile devices to shop and compare, whether Macy’s devices or their own
Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
Empower team to assist in all aspects of fulfillment to service customer needs.
Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
Maintain department recovery standards; including fitting room go backs to standard
Ensure shortage prevention initiatives are executed
Perform these functions in an efficient manner, as directed by the Supervisor
Regular, dependable attendance and punctuality
Perform other duties as necessary
Qualifications

Education/Experience:
• No specific educational accomplishments are necessary.
• Two to three years management experience preferred.

Communication Skills:
• Effective verbal, written and communication skills.
• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:
• Self-starter, able to work independently and as part of a team & must have good time management skills.

Physical Demands:
• This position involves constant moving and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve reaching, stooping, kneeling, crouching and climbing ladders.
• May involve reaching above eye level.
• Involves close vision color vision, depth perception, and focus adjustment.

Other Skills:
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



Retail Sales - Mattresses

Job Overview:
The Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary.

Essential Functions:
• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS) ,
• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority
• Handle all returns and delivery issues courteously and professionally
• Determine customer needs based on personal features and other customer preference related factors
• Demonstrate knowledge of store products and services to build sales and minimize returns
• Suggest additional items to compliment customer selection which includes both product and services such as WorryNoMore, adjustable bases, frame and low profile boxsprings
• Offer to call other locations if items are unavailable within store
• Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
• Invite customers to come back and thank them by name
• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
• Use MySa clientele program to maintain customer profile and contact information to increase personal sales
• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience
• Be knowledgeable of and perform sales support functions related to POS procedures
• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
• Be aware of current promotional events and sales.
• Maintain department recovery standards; which includes recovery and signing.
• Adhere to Asset Protection and inventory control and compliance procedures
• Perform other duties as necessary.
• Follows shortage programs and procedures.
• Perform these functions in an efficient manner, as directed by the Supervisor .
• Regular, dependable attendance and punctuality.

Qualifications:
Education/Experience:
• No specific educational accomplishment is required.
Communication Skills:
• Excellent written and verbal communication skills.
• Willing to proactively reach out to potential customers.
• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:
• Self-starter, able to work independently and as part of a team in a competitive commission environment.
• Organization and excellent follow up skills required.

Physical Demands:
• This position involves constant moving, talking, hearing, reaching, and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:
• Possess a strong sense of urgency.
• Must enjoy meeting and interacting with customers.
• Possess a thirst for learning.
• Ability to collaborate and function as a member of a team.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


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