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Macy's

(P): 419-529-2411
http://www.macys.com/

Macy’s at Richland Mall in Mansfield, Ohio offers powerful assortments and the best brands, tailored to each and every customer with obvious value, engaging service and unforgettable moments.

SALES MAPS CAREERS

SALES & PROMOTIONS

LE VIAN ONE DAY EVENT!

VALID FROM: 11/5/2018 - 11/5/2018

You are invited to Le Vian Day! Join Macy's Jewelry Department this season as they celebrate the 2018 Fall Color Trends of the year; Royal Blues and Royal Flush, and the Newest Gem of Earth, Peacock Aquaprase. Don't miss out on this special day happening on November 5th from 10:00am - 7:00pm.

MAP

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CAREERS


Seasonal Retail Receiving

The Seasonal Receiving Associate is responsible for providing a great shopping experience, and driving sales and profit through customer service and accurate processing of merchandise entering and leaving the building. Duties include receiving activities, packing and shipping, reverse logistics, sustainability and other duties as needed.

In a Flex (Flexible Work Team) position, while you won’t have assigned shifts or guaranteed hours each week, you’ll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.


Any schedule hours listed in the job posting title are subject to change based on business needs. All holiday associates may be required to work hours other than those stated in the job posting title on weekends, or on key holiday events such as the Friday after Thanksgiving.


Seasonal Receiving Associate shifts start when the location receives their truck:
Early Mornings - Shift starts between 4 am and 6 am
Mid Mornings - Shift starts between 7 am and 10 am
Afternoons - Shift starts between 11 am and 2 pm
Mid Afternoons - Shift starts between 3 pm and 5 pm
Evenings - Shift starts between 6 pm and 9 pm
Late Evenings - Shift starts between 10 pm and midnight
Essential Functions:
Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority
Service the customer in a helpful and friendly manner
Collaborate with Managers, Leads and Associates throughout the store to deliver a clean, neat and easy-to-shop store environment; maintain sales floor and fitting room recovery standards to include checking fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor immediately as time permits
Support Omni Channel initiatives
Perform all functions in an efficient manner; flex between tasks as directed by Supervisor
Participate in the physical inventory process and ensure that shortage prevention initiatives are executed
Adhere to Asset Protection and inventory control and compliance procedures
Regular, dependable attendance and punctuality
Collaborate with peers to coordinate merchandise movement needs with other tasks (floor moves, seasonal sets, fixture needs, etc.)
Execute receiving, merchandise processing, packing/shipping and reverse logistics tasks timely and accurately to include processing inbound merchandise to floor ready standards by removing packaging and placing sensors per MMPS standards; delivery of processed merchandise to appropriate sales floor drop zones, first quality packing standards and processing of fulfillment orders and reverse logistics (damages, transfers, RTVs), accurate outbound trailer execution; collection and sorting of hangers, sensor tags, trash and recycling throughout the store; organization, maintenance and replenishment of supply areas including sales floor, building lamping, and customer carryout and special delivery as needed
Assist in other tasks as needed (pricing, signing, merchandising, replenishment, fulfillment, RFID, stockroom maintenance)

Qualifications:

Education/Experience:
No specific educational accomplishments are necessary.
Communication Skills:
Excellent written and verbal communication skills.
Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division.
Able to use a calculator.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.
Physical Demands:
This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.
Other Skills:
Ability to collaborate and function as a member of a team.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



Seasonal Selling Floor Lead

Job Overview: The Seasonal Selling Floor Lead will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives.

In order to present our customers with the best holiday shopping experience, many of our Seasonal Selling Floor Lead Associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Essential Functions:
Provide Active Supervision by continually circulating the selling floor, directing associates and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed.
Lead shop activities to ensure customer readiness and exceptional presentation standards. Alert MyShop Manager of any opportunities that are not aligned with this goal.
Role model ability to build lasting customer relationships ? provide associates with fast-feedback and redirection to foster the same behaviors, and recognize associates for practicing them.
Help build a proactive and solution-oriented customer centric culture in shop to ensure consistent customer experiences.
Meet with MyShop Manager daily to discuss specific associate coaching needs based on observed customer interactions and redirection already provided. Coach associates based on MyShop Manager direction, and enter into MyStore App.
Oversee associate execution and completion of shop daily Fulfillment responsibilities.
Ability to perform interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Associate roles.
Have practical knowledge of store systems ? POS, MPOS, RF equipment, MyClient, MyStore App ? and ability to educate others.
Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
Regular, dependable attendance & punctuality.

Qualifications:
Education/Experience:
Bachelor’s degree preferred.
Previous retail experience required.
At least one year of supervisory experience preferred.
Communication Skills:
Effective verbal and written communication skills.
Ability to engage with customers and find appropriate service solutions.
Mathematical Skills:
Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:
This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs.
May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:
Ability to collaborate and function as a member of a team, as well as working independently.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.

Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



Seasonal Selling Floor Lead

Job Overview: The Seasonal Selling Floor Lead will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives.

In order to present our customers with the best holiday shopping experience, many of our Seasonal Selling Floor Lead Associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!

Essential Functions:
Provide Active Supervision by continually circulating the selling floor, directing associates and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed.
Lead shop activities to ensure customer readiness and exceptional presentation standards. Alert MyShop Manager of any opportunities that are not aligned with this goal.
Role model ability to build lasting customer relationships ? provide associates with fast-feedback and redirection to foster the same behaviors, and recognize associates for practicing them.
Help build a proactive and solution-oriented customer centric culture in shop to ensure consistent customer experiences.
Meet with MyShop Manager daily to discuss specific associate coaching needs based on observed customer interactions and redirection already provided. Coach associates based on MyShop Manager direction, and enter into MyStore App.
Oversee associate execution and completion of shop daily Fulfillment responsibilities.
Ability to perform interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Associate roles.
Have practical knowledge of store systems ? POS, MPOS, RF equipment, MyClient, MyStore App ? and ability to educate others.
Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
Regular, dependable attendance & punctuality.

Qualifications:
Education/Experience:
Bachelor’s degree preferred.
Previous retail experience required.
At least one year of supervisory experience preferred.
Communication Skills:
Effective verbal and written communication skills.
Ability to engage with customers and find appropriate service solutions.
Mathematical Skills:
Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:
This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs.
May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:
Ability to collaborate and function as a member of a team, as well as working independently.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.

Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



Seasonal Customer Service

Seasonal Customer Service Associate shift start times will vary by location. Shift start times include:
Early Mornings - Shift starts between 4 am and 6 am
Mid Mornings - Shift starts between 7 am and 10 am
Afternoons - Shift starts between 11 am and 2 pm
Mid Afternoons - Shift starts between 3 pm and 5 pm
Evenings - Shift starts between 6 pm and 9 pm
Late Evenings - Shift starts between 10 pm and midnight

Essential Functions Include:
• Ensuring the in-store and online customer are always the #1 priority
• Assisting in pulling merchandise from the selling floor and stock rooms to fill on-line orders
• Engaging with customers and assisting them in fulfilling their shopping needs
• Completing transactions using our point of sale registers
• Maintaining sales floor and fitting room recovery standards
• Executing merchandising tasks including placement of merchandise, movement of fixtures and merchandise, stockroom maintenance and organization, replenishment of the sales floor, and execute price changes
• Executing signing in a timely and accurate manner to include organization, maintenance, sign set-up and removal
• Flex between tasks as directed by a Supervisor
• Regular, dependable attendance and punctuality
• Perform other duties as necessary

Qualifications Include:
No prior experience is required. Seasonal Customer Service Associates should have excellent communication skills, enjoy engaging with customers, and be comfortable using technology. Along with a strong sense of urgency, he/she should possess the ability to work both independently and as part of a team. This position involves standing for at least two consecutive hours, and involves lifting at least 30 lbs. Must be available to work a flexible retail schedule, which may include day, evening, weekend and/or holidays, based on department and/or store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



Asset Protection/Loss Prevention Security Guard

The Security Guard's primary responsibility is to deter theft, communicate suspicious activity to the Asset Protection/Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Security Guard is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned.

In a Flex (Flexible Work Team) position, you’ll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won’t have assigned shifts or guaranteed hours each week, you’ll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine’s Day – you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Essential Functions:
Successfully complete all Asset Protection/Loss Prevention training requirements including CPR and First Aid and maintain personal certifications as required by law
Monitor high shortage areas such as receiving and jewelry as needed; may perform audit functions
Use two-way communication devices to maintain contact with Store Detectives to ensure store safety
Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection/Loss Prevention Manager
Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
Regular, dependable attendance and punctuality
QUALIFICATIONS:

Education/Experience:
High School Diploma or equivalent. Some college is desirable. Completion of Store Agent Training program required upon assignment to position.

Communication Skills:
Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills.

Physical Demands:
This position involves regular walking, standing, hearing, and talking. Extended periods of sitting are also involved. Some kneeling, stooping, crouching, or crawling may be involved. Involves moving and/or lifting at least 30 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use restraints in an apprehension. Ability to sustain long periods of time enclosed in surveillance areas. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:
Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful and hostile situations. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



Seasonal Retail Customer Service

Join this dynamic store team and you will have the opportunity to perform a wide range of retail functions ensuring that the customer is always our #1 priority. As a Customer Service Associate, you’ll perform placement and replenishment of merchandise on the selling floor, complete price changes, set up sales, and fill customers’ on-line orders. As the holiday season progresses, you’ll create an exceptional shopping experience by engaging with customers, completing register transactions and delivering a clean, neat, and easy to shop environment.

In a Flex (Flexible Work Team) position, you’ll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won’t have assigned shifts or guaranteed hours each week, you’ll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine’s Day – you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Click here to see the full job description for the Seasonal Retail Customer Service Associate, including all essential functions and qualifications.

Seasonal Customer Service Associate shift start times will vary by location. Shift start times include:
Early Mornings - Shift starts between 4 am and 6 am
Mid Mornings - Shift starts between 7 am and 10 am
Afternoons - Shift starts between 11 am and 2 pm
Mid Afternoons - Shift starts between 3 pm and 5 pm
Evenings - Shift starts between 6 pm and 9 pm
Late Evenings - Shift starts between 10 pm and midnight

Essential Functions Include:
• Ensuring the in-store and online customer are always the #1 priority
• Assisting in pulling merchandise from the selling floor and stock rooms to fill on-line orders
• Engaging with customers and assisting them in fulfilling their shopping needs
• Completing transactions using our point of sale registers
• Maintaining sales floor and fitting room recovery standards
• Executing merchandising tasks including placement of merchandise, movement of fixtures and merchandise, stockroom maintenance and organization, replenishment of the sales floor, and execute price changes
• Executing signing in a timely and accurate manner to include organization, maintenance, sign set-up and removal
• Flex between tasks as directed by a Supervisor
• Regular, dependable attendance and punctuality
• Perform other duties as necessary

Qualifications Include:
No prior experience is required. Seasonal Customer Service Associates should have excellent communication skills, enjoy engaging with customers, and be comfortable using technology. Along with a strong sense of urgency, he/she should possess the ability to work both independently and as part of a team. This position involves standing for at least two consecutive hours, and involves lifting at least 30 lbs. Must be available to work a flexible retail schedule, which may include day, evening, weekend and/or holidays, based on department and/or store/company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



Retail Sales - Mattresses

Job Overview:
The Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary.

Essential Functions:
• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS) ,
• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority
• Handle all returns and delivery issues courteously and professionally
• Determine customer needs based on personal features and other customer preference related factors
• Demonstrate knowledge of store products and services to build sales and minimize returns
• Suggest additional items to compliment customer selection which includes both product and services such as WorryNoMore, adjustable bases, frame and low profile boxsprings
• Offer to call other locations if items are unavailable within store
• Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
• Invite customers to come back and thank them by name
• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
• Use MySa clientele program to maintain customer profile and contact information to increase personal sales
• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience
• Be knowledgeable of and perform sales support functions related to POS procedures
• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
• Be aware of current promotional events and sales.
• Maintain department recovery standards; which includes recovery and signing.
• Adhere to Asset Protection and inventory control and compliance procedures
• Perform other duties as necessary.
• Follows shortage programs and procedures.
• Perform these functions in an efficient manner, as directed by the Supervisor .
• Regular, dependable attendance and punctuality.

Qualifications:
Education/Experience:
• No specific educational accomplishment is required.
Communication Skills:
• Excellent written and verbal communication skills.
• Willing to proactively reach out to potential customers.
• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
Reasoning Ability:
• Self-starter, able to work independently and as part of a team in a competitive commission environment.
• Organization and excellent follow up skills required.
Physical Demands:
• This position involves constant moving, talking, hearing, reaching, and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Other Skills:
• Possess a strong sense of urgency.
• Must enjoy meeting and interacting with customers.
• Possess a thirst for learning.
• Ability to collaborate and function as a member of a team.
• Should be comfortable with the use of computers and frequent use of RF equipment.
Work Hours:
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


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