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Macy's

(P): 419-529-2411
http://www.macys.com/

Macy’s at Richland Mall in Mansfield, Ohio offers powerful assortments and the best brands, tailored to each and every customer with obvious value, engaging service and unforgettable moments.

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CAREERS


Support Lead

Overview:

The Merchandising/Support Team Lead is responsible for providing a great shopping experience, and driving sales and profit through customer service, proper merchandising on the sales floor and accurate merchandise movement throughout the building. Duties include placement of new receipts and floor moves, stockroom organization and replenishment, fulfillment, reverse logistics, RFID, inventory, shortage control, POS transactions and other duties as needed.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

• Provide an exceptional customer shopping experience by ensuring both the in store and online customer are always the #1 priority;
• Service the customer in a helpful and friendly manner including POS transactions, credit and Plenti enrollment, and helping her to find what she is looking for;
• Collaborate with Managers, Leads and Associates throughout the store to deliver a clean, neat and easy-to-shop store environment; maintain sales floor and fitting room recovery standards to include checking fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor immediately as time permits;
• Support Omni Channel initiatives and be open to learning new technology;
• Lead and motivate associates to meet and properly balance customer service and task goals;
• Assist the Merchandise Team Manager with workload planning, associate task assignments and execution; flex/adjust resources as workload and business needs dictate;
• Assist the Merchandise Team Manager in development of associates through consistent on-the-job training and coaching; ensure all procedures, policies, best practices and standards are understood and followed by associates;
• Communicate with Operations Manager and Merchandise Team Manager on any merchandise or system issues;
• Perform these functions in an efficient manner; flex between tasks as directed by Supervisor;
• Adhere to Asset Protection and inventory control and compliance procedures; ;
• Ensure that shortage prevention initiatives are executed;
• Regular, dependable attendance and punctuality;
• Collaborate with peers using planning/execution tools to coordinate merchandise movement needs with current strategies (new receipts, seasonal changes, pricing and signing initiatives, etc.);
• Direct, assist in, and monitor merchandising tasks to include placement of merchandise to merchandising standards (zone-o-gram, directives and visual guidelines), stockroom maintenance and organization, and productive replenishment to the sales floor;
• Direct, assist in, and monitor fulfillment tasks to include collection and transport of picked fulfillment orders to appropriate processing areas; preparing and returning BOPS/SDD orders to meet the time committed to the customer; partnership with Sales Managers on alerts and orders at risk;
• Direct, assist in, and monitor reverse logistics tasks to include use of correct RF Handheld applications, timely execution and processing of damages, non-congruent transfers, store initiated transfers, return to vendor and mark out of stock merchandise, and appropriate packing and shipping standards;
• Direct, assist in, and monitor timely and accurate RFID processes to include preparing for and executing tag up events, cycle counts and display audits; consistent RFID tagging standards throughout the store, and resolution of inventory issues;
• Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.

Qualifications:

Education/Experience:

• High School degree or equivalent.
• Minimum 1 year previous merchandising or retail operations Experience.
• Exceptional Customer Service Skills.

Communication Skills:

• Excellent written and verbal communication skills.
• Ability to effectively communicate and present information to customers, peers and associates, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator and current technology.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.
• Ability to delegate.

Physical Demands:

• This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to train, coach, and develop a staff of associates.
• Ability to delegate and follow through on projects in a timely manner.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.



Merchandising Support

ob Overview:

The Merchandising Support Associate is responsible for providing a great shopping experience and driving sales and profit through customer service, accurate pricing and signing, and ensuring proper sales floor merchandising as well as accurate merchandise movement throughout the building. Based on the specific role assigned – Merchandising, Pricing, or Signing - operational duties include but are not limited to floor moves, replenishment, inventory; shortage control, stockroom organization, merchandising, set up and removal of signs for promotional events/sales, completing price changing activities, and ringing point of sale transactions.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job descriptions below.

Click to learn more about Macy's Retail Support - Signing Associate

Click to learn more about Macy's Retail Support - Pricing Associate

Click to learn more about Macy's Retail Support - Merchandising Associate


In a Flex (Flexible Work Team) position, you’ll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won’t have assigned shifts or guaranteed hours each week, you’ll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine’s Day – you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Essential Functions:
Provide an exceptional customer shopping experience by ensuring that both the store and online customers are always the #1 priority.
Service the customer in a helpful and friendly manner including point of sale transactions, credit and loyalty program enrollment, and helping him/her find what he/she is looking for
Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits
Support Omni-channel initiatives such as fulfillment of online or Buy Online/Pick Up in Store orders.
Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor.
Participate in the physical inventory process and ensure that shortage prevention initiatives are executed.
Adhere to Asset Protection and inventory control and compliance procedures.
Collaborate with peers to coordinate merchandise support tasks and flex between tasks (merchandising, pricing, signing, fulfillment, replenishment, receiving, reverse logistics, radio frequency scanning, and stockroom maintenance) as needed to ensure completion/execution.
Execute merchandising tasks including placement of merchandise to standards, movement of fixtures and merchandise for seasonal sets, stockroom maintenance, and organization, replenishment to the selling floor, collection and transport of picked fulfillment orders to appropriate processing areas, processing and packing of damages, transfers, return to vendor and mark out of stock merchandise, and other duties as assigned.
Execute signing tasks including organization, maintenance, and accountability of sign shop and sign cart including sign libraries, toppers, headers, and holders, sign set up/removal based on radio frequency hand held tools, conducting random sign audits to ensure correct selling price is reflected on signs, and other duties as assigned.
Execute pricing tasks including marking correct markup/markdown price on merchandise, using correct price change labels, conducting random price audits to ensure correct price is reflected on merchandise, and other duties as assigned.
Assist customers and complete point of sale transactions as needed.
Regular, dependable attendance and punctuality.

Qualifications:
Education: No specific educational accomplishments are necessary; Previous experience in a support role is preferred.

Communication Skills: Excellent written and verbal communication skills; Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division; Able to use a calculator.

Reasoning Ability: Self-starter; Able to work independently and as part of a team; Must have good time management skills.

Physical Demands: This position requires constant moving and standing; Must be able to stand for at least two consecutive hours; Must be able to lift at least 30 lbs.; May occasionally be required to reach, stoop, kneel, crouch, and climb ladders; May have to reach above eye level; Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills: Possess strong merchandising skills; Possess vision and creativity; Ability to collaborate and function as a member of a team; Ability to collaborate and function as a member of a team; Must possess a strong sense of urgency; Should be comfortable with the use of computers and frequent use of radio frequency equipment.

Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.



Receiving Support

Job Overview:


The Receiving Associate is responsible for all functions related to the receipt and processing of merchandise entering and leaving the building as well as the upkeep of merchandise within the store and maintaining the stockroom. Performs other duties as assigned.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.


Essential Functions:
Complete all processing and receiving activities in accordance with productivity standards timelines
Responsible for customer carryout and special deliveries
Participate in stockroom maintenance, organization, and housekeeping
Regular, dependable attendance and punctuality
Qualifications:

Education/Experience:

• No specific educational accomplishments are necessary.

Communication Skills:

• Excellent written and verbal communication skills.
• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division;
• Able to use a calculator.

Reasoning Ability:

• Self-starter;
• Able to work independently and as part of a team;
• Must have good time management skills.

Physical Demands:

• This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level.
• Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

• Ability to collaborate and function as a member of a team;
• Must possess a strong sense of urgency;
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.



Jewelry Lead

The Jewelry Lead’s major responsibility is to drive sales in the total Jewelry/Watch business. Additionally, the Lead is responsible for maximizing sales and profits through the development of a quality sales organization and appropriate merchandise content within an area of the store. The Lead is also responsible for fulfillment and performing other duties as necessary, including new receipts, merchandising, markdowns, and signing. Store sales volume will determine degree of selling responsibility.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:
• Be proficient in POS and MPOS systems including Search and Send, My Client, and More@ Macy’s tablet app
• Be proactive assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
• Motivate associates to maximize company programs by reinforcing the benefits including but not limited to Worry No More & Star Rewards. Provide an exceptional customer experience by ensuring the customer is always the priority
• Drive Pre-sell results through daily communication and recognition
• Ensure merchandising process goes smoothly and recover department to floor readiness standards
• Maintain a consistent, high level of customer service within the jewelry complex. Consistently provide feedback on associate MAGIC behaviors to their direct supervisor.
• Use computer system to monitor sales results for the Jewelry complex and maintain awareness of the area’s business
• Ensure all Jewelry procedures, policies, standards, and Fine Jewelry Operations are understood and followed by associates
• Manage the tools used to create professional selling standards, including My Client, product knowledge material, selling techniques, and point of sale system.
• Maintain acceptable presentation standards on the selling floor through proper utilization of visual displays and merchandise content
• Manage adherence to Merchandise Availability Protection Standards (MAP) and maintain a high level of associate awareness regarding shortage
• Support the execution of physical inventory process for Jewelry
• Execute sale set-ups, stock put away, fill-in, signing, and markdowns in a timely manner
• Be knowledgeable of POS policies and procedures and be able to train and coach associates on the POS functions
• Review advertising calendar and maintain floor presentation to maximize sales opportunities
• Build enthusiasm and awareness of promotional events amongst selling staff
• Recruit, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge.
• Review business driving opportunities with management and coordinate implementation within area.
• Communicate information from buyers, vendors, and planners on product knowledge and merchandise presentation to the selling team build awareness of customer requests regarding merchandise mix.
• Maintain contact with all levels of management at the store and district level to obtain direction and support.
• Partner with Store & District Staffing resources on necessary schedule edits to maximize results.
• Adhere to Asset Protection and inventory control and compliance procedures
• Maintain department recovery standards; including fitting room go backs to standard, if applicable.
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
• Perform these functions in an efficient manner, as directed by the supervisor.
• Demonstrate regular, dependable attendance and punctuality.

Qualifications:
Education/Experience:
• High School Diploma or equivalent required.
• Minimum of one to five years of experience in retail sales is required.

Communication Skills:
• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.

Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:
• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:
• This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:
• Superior organizational and time management skills.
• Able to delegate tasks.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.



Mattresses Sales Associate

Job Overview:

The Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary.

Essential Functions:

• Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS) ,
• Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
• Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority
• Handle all returns and delivery issues courteously and professionally
• Determine customer needs based on personal features and other customer preference related factors
• Demonstrate knowledge of store products and services to build sales and minimize returns
• Suggest additional items to compliment customer selection which includes both product and services such as WorryNoMore, adjustable bases, frame and low profile boxsprings
• Offer to call other locations if items are unavailable within store
• Offer to put purchase on customer’s Macy’s charge account toward the end of the shopping experience
• Invite customers to come back and thank them by name
• Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer-the most important person in our stores
• Use MySa clientele program to maintain customer profile and contact information to increase personal sales
• Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience
• Be knowledgeable of and perform sales support functions related to POS procedures
• Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
• Be aware of current promotional events and sales.
• Maintain department recovery standards; which includes recovery and signing.
• Adhere to Asset Protection and inventory control and compliance procedures
• Perform other duties as necessary.
• Follows shortage programs and procedures.
• Perform these functions in an efficient manner, as directed by the Supervisor .
• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• No specific educational accomplishment is required.

Communication Skills:

• Excellent written and verbal communication skills.
• Willing to proactively reach out to potential customers.
• Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team in a competitive commission environment.
• Organization and excellent follow up skills required.

Physical Demands:

• This position involves constant moving, talking, hearing, reaching, and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:

• Possess a strong sense of urgency.
• Must enjoy meeting and interacting with customers.
• Possess a thirst for learning.
• Ability to collaborate and function as a member of a team.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.


This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



Selling Floor Lead

Job Overview:

The Selling Floor Lead will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture. As part of the Store Leadership Team, you will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:
Provide Active Supervision by continually circulating the selling floor, directing associates and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed.
Lead shop activities to ensure customer readiness and exceptional presentation standards. Alert MyShop Manager of any opportunities that are not aligned with this goal.
Role model ability to build lasting customer relationships ? provide associates with fast-feedback and redirection to foster the same behaviors, and recognize associates for practicing them.
Help build a proactive and solution-oriented customer centric culture in shop to ensure consistent customer experiences.
Meet with MyShop Manager daily to discuss specific associate coaching needs based on observed customer interactions and redirection already provided. Coach associates based on MyShop Manager direction, and enter into MyStore App.
Oversee associate execution and completion of shop daily Fulfillment responsibilities.
Ability to perform interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Associate roles.
Have practical knowledge of store systems ? POS, MPOS, RF equipment, MyClient, MyStore App ? and ability to educate others.
Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
Regular, dependable attendance & punctuality.

Qualifications:

Education/Experience:
Bachelor’s degree preferred.
Previous retail experience required.
At least one year of supervisory experience preferred.
Communication Skills:
Effective verbal and written communication skills.
Ability to engage with customers and find appropriate service solutions.
Mathematical Skills:
Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices.
Reasoning Ability:
Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:
This position involves constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs.
May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:
Ability to collaborate and function as a member of a team, as well as working independently.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment.

Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.


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