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Macy's

(P): 419-529-2411
http://www.macys.com/

Macy’s at Richland Mall in Mansfield, Ohio offers powerful assortments and the best brands, tailored to each and every customer with obvious value, engaging service and unforgettable moments.

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CAREERS


Retail Sales

Job Overview:
As a Meal and Break Coverage Sales Associate at Macy's, you will be a critical link in ensuring that our customers have a rewarding experience that will keep them coming back time after time. This associate’s primary responsibility is to serve and connect with customers to determine the best way in which to address their needs. By moving between selling areas as directed to ensure appropriate coverage, you will build quality customer relationships that result in increased sales and repeat business. Your responsibilities will include but are not limited to demonstrating MAGIC Selling Skills and meeting Stars Rewards credit program standards.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:
Drive top line sales by consistently demonstrating exceptional MAGIC Selling Skills and Behaviors.
Make the connection with the customer, acknowledge customers in a friendly and helpful manner upon entry into the department
Drive sales by consistently demonstrating exceptional MAGIC Selling skills, leveraging technology to optimize inventories across all channels and provide a relevant, seamless and fun one to one customer experience
Be proficient in POS and MPOS systems including Search and Send, My Client and More@Macy’s tablet app
Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the ability to qualify customer needs, figure out what's right for them, and then get them in touch with the right associate, MBA, or Personal Shopper.
Assist the customer in the selection process, by utilizing your expert selling skills and product knowledge
Maintain constant communication and contact with the customer from the selection process to the closing of the transaction at the POS.
Provide an exceptional customer experience by ensuring the customer is always the priority
Enjoy meeting and interacting with customers
Demonstrate an enthusiastic and positive attitude
Maintain current product knowledge to best assist in customer sales for the area assigned
Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment
Handle returns graciously, always saying "yes" and partnering with a Manager when judgments need to be made
Teamwork oriented with the ability to work in a learning environment
Maintain recovery and special departmental operating procedures
Attend to customer service needs in a friendly and helpful manner when approached
Process fulfillment orders to include; locating and picking merchandise for customer orders
Makes sure all picked merchandise is delivered to the send area for the receiving team to pack and ship
Follows shortage programs and procedures as they pertain to the merchandising function
Perform these functions in an efficient manner, and flex between areas of the store and fulfillment functions, as directed by the Supervisor and/or Lead
Be sensitive to store’s needs and flex into other non-selling areas as needed
Ensure that shortage prevention initiatives are executed.
Adhere to weekly work schedules and be flexible to the needs of the business.

Qualifications:
Education/Experience:
• High School degree or equivalent.
• Minimum 1 year previous retail experience.

Communication Skills:
• Excellent written and verbal communication skills. Ability to effectively communicate and present information to customers, peers and all levels of management.

Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.

Reasoning Ability:
• Self-starter, able to work independently with minimal supervision and as part of a team.

Physical Demands:
• This position involves heavy lifting and constant moving and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally be involve stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level

Other Skills:
• Should be comfortable with the use of computers and frequent use of RF equipment. Proficient in POS transactions and is adaptable to new technology

Work Hours:
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.


This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.



Asset Protection/Loss Prevention Security Guard

The Security Guard's primary responsibility is to deter theft, communicate suspicious activity to the Asset Protection/Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Security Guard is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here.

In a Flex (Flexible Work Team) position, you’ll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won’t have assigned shifts or guaranteed hours each week, you’ll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine’s Day – you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Essential Functions:
Successfully complete all Asset Protection/Loss Prevention training requirements including CPR and First Aid and maintain personal certifications as required by law
Monitor high shortage areas such as receiving and jewelry as needed; may perform audit functions
Use two-way communication devices to maintain contact with Store Detectives to ensure store safety
Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection/Loss Prevention Manager
Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
Regular, dependable attendance and punctuality
QUALIFICATIONS:

Education/Experience:
High School Diploma or equivalent. Some college is desirable. Completion of Store Agent Training program required upon assignment to position.

Communication Skills:
Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills.

Physical Demands:
This position involves regular walking, standing, hearing, and talking. Extended periods of sitting are also involved. Some kneeling, stooping, crouching, or crawling may be involved. Involves moving and/or lifting at least 30 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use restraints in an apprehension. Ability to sustain long periods of time enclosed in surveillance areas. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:
Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful and hostile situations. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.



Merchandising Support

The Merchandising Support Associate is responsible for providing a great shopping experience and driving sales and profit through customer service, accurate pricing and signing, and ensuring proper sales floor merchandising as well as accurate merchandise movement throughout the building. Based on the specific role assigned – Merchandising, Pricing, or Signing - operational duties include but are not limited to floor moves, replenishment, inventory; shortage control, stockroom organization, merchandising, set up and removal of signs for promotional events/sales, completing price changing activities, and ringing point of sale transactions.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job descriptions below.

Click to learn more about Macy's Retail Support - Signing Associate

Click to learn more about Macy's Retail Support - Pricing Associate

Click to learn more about Macy's Retail Support - Merchandising Associate


In a Flex (Flexible Work Team) position, you’ll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won’t have assigned shifts or guaranteed hours each week, you’ll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule. On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine’s Day – you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Essential Functions:
Provide an exceptional customer shopping experience by ensuring that both the store and online customers are always the #1 priority.
Service the customer in a helpful and friendly manner including point of sale transactions, credit and loyalty program enrollment, and helping him/her find what he/she is looking for
Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits
Support Omni-channel initiatives such as fulfillment of online or Buy Online/Pick Up in Store orders.
Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor.
Participate in the physical inventory process and ensure that shortage prevention initiatives are executed.
Adhere to Asset Protection and inventory control and compliance procedures.
Collaborate with peers to coordinate merchandise support tasks and flex between tasks (merchandising, pricing, signing, fulfillment, replenishment, receiving, reverse logistics, radio frequency scanning, and stockroom maintenance) as needed to ensure completion/execution.
Execute merchandising tasks including placement of merchandise to standards, movement of fixtures and merchandise for seasonal sets, stockroom maintenance, and organization, replenishment to the selling floor, collection and transport of picked fulfillment orders to appropriate processing areas, processing and packing of damages, transfers, return to vendor and mark out of stock merchandise, and other duties as assigned.
Execute signing tasks including organization, maintenance, and accountability of sign shop and sign cart including sign libraries, toppers, headers, and holders, sign set up/removal based on radio frequency hand held tools, conducting random sign audits to ensure correct selling price is reflected on signs, and other duties as assigned.
Execute pricing tasks including marking correct markup/markdown price on merchandise, using correct price change labels, conducting random price audits to ensure correct price is reflected on merchandise, and other duties as assigned.
Assist customers and complete point of sale transactions as needed.
Regular, dependable attendance and punctuality.

Qualifications:
Education: No specific educational accomplishments are necessary; Previous experience in a support role is preferred.

Communication Skills: Excellent written and verbal communication skills; Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division; Able to use a calculator.

Reasoning Ability: Self-starter; Able to work independently and as part of a team; Must have good time management skills.

Physical Demands: This position requires constant moving and standing; Must be able to stand for at least two consecutive hours; Must be able to lift at least 30 lbs.; May occasionally be required to reach, stoop, kneel, crouch, and climb ladders; May have to reach above eye level; Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills: Possess strong merchandising skills; Possess vision and creativity; Ability to collaborate and function as a member of a team; Ability to collaborate and function as a member of a team; Must possess a strong sense of urgency; Should be comfortable with the use of computers and frequent use of radio frequency equipment.

Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.



Merchandise Team Manager

As a Merchandise Team Manager, you will support My Macy's by directing the daily merchandise support functions for a multi-million dollar family of business. You will be directly responsible for the merchandising and signing teams. Primary focus is on making the departments, merchandise and floor customer-ready for business

Key Accountabilities:

Sales
Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities
Analyze merchandising reports to review business results and take appropriate action to capitalize on business strengths and impact deficiencies; partner with Executive team to execute
Use tools and analyze documents to forecast workload and allocate resources as needed
Direct merchandise receipt placement, replenishment and sales promotion set-up; partner with Executive team to plan and execute floor/fixture moves, merchandise placement and presentation
Execute all price changes, markdowns and signing; lead team and ensure accuracy
Manage physical inventory process and ensure that shortage prevention initiatives are executed
Process RTVs, salvages and make and breaks in a timely manner
Establish that selling Associates and Executives understand high level of merchandising expectations
Ensure that all procedures, policies, exposure standards, safety and shortage awareness are thoroughly understood
Customer
Coach, motivate and develop support team to reach their fullest potential and to increase productivity and efficiency
Role Model exemplary service, lead support staff to provide an outstanding shopping experience
Maintain high customer readiness standards; deliver a clean and neat selling floor and stockroom
Clearly communicate store and Company objectives so both management and staff are well informed
People
Recruit, select and train talented, results-oriented support Associates
Create a positive, inclusive work environment focusing on internal and external customer service and safety
Address Associate concerns in a reasonable and fair manner consistent with the values expected by the Company
Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed
Utilize review process as a tool for Associate talent development, promotion and advancement
Lead Associates in support of community service opportunities
Skills Summary:
A minimum of 3-5 years of operations/merchandising retail management
Productivity driven, task oriented and highly organized
Strong communication and leadership skills
Effective prioritizing and time management skills
Talent for selling floor merchandising
Strong administrative and negotiation skills
Ability to plan and execute strategies
Ability to build partnerships and direct teams
Commitment to exemplifying the highest integrity and professional business standards
Familiarity with workload systems


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