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Sears

(P): 419-529-0250
http://www.sears.com/

Sears is a leading retailer providing home merchandise, apparel, automotive products and related services. Sears at Richland Mall in Mansfield, Ohio offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands’ End.

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CAREERS


Backroom/Store Support Associate

The Store Support Associate is responsible for providing a great Member experience, contributing to the overall financial performance of the store by adhering to operational processes in the store, including Stockroom organization, Stock Locator process, Merchandise Pick Up, Receiving, Return Processing, Item Disposition, Merchandise Return Notices, Fill Floor, Unit Integrity, Web to Store. Also responsible for resets, replenishment, Ad set and Out of Stock, Pull Lists, activities in the Footwear Department.
Job Requirements
JOB DUTIES/RESPONSIBILITIES:
• Takes ownership for enhancing the customer experience by greeting all Members in a professional and engaging manner demonstrating a Members First experience
• Assist other Store Support associates with Unloading DC trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner and executes all new receipt functions
• Serves Members promptly at Merchandise Pick Up
• Performs Fill Floor process multiple times per day based on business need, pulling and staging merchandise both in the stockroom and on the floor
• Executes Footwear Display verification and Floor Sample scans and completes follow-up actions
• Locates and pulls merchandise on Out of Stock Pull List and stocks/replenishes the merchandise on the floor and performs accurate count updates and inventory adjustments
• Locates and pulls merchandise and fixtures to support sales floor resets and performs all aspects of the reset
• Completes minor repairs of stock and Member merchandise
• Versed in the benefits of Shop Your Way, the elements of a WOW experience, and able to sell the program to Members
• Adheres to merchandise and inventory protection standards.
• Performs promotional ad setup and take down without error or omissions in assigned areas
• Follows all store standards for backroom
• Responsible for keeping the Footwear department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers
• Adheres to merchandise protection standards
• Performs other duties as assigned

REQUIRED SKILLS:
• Basic reading, arithmetic, and writing and oral communication skills
• Working while standing for long periods of time
• Lifting and holding bulky and large-sized merchandise, up to 50 lbs.
• Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job
• Associates under the age of 18 -- prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
• Basic Internet navigation skills

PREFERRED SKILLS:
• Retail Experience
• Good Organizational Skills

JOB REQUIREMENTS:
• High school diploma or equivalent
• Less than one year of related experience
• 18 years of age or older



Lawn & Garden sales Specialist

The Consultative Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.
Job Requirements
JOB DUTIES/RESPONSIBILITIES:
• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
• Meets or exceeds associate performance standards consistently
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)
• Uses basic internet navigation to access and print information and reports
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
• Performs other duties as assigned

REQUIRED SKILLS:
• Basic reading, arithmetic, and writing and oral communication skills
• Basic Internet navigation skills
• Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions

PREFERRED SKILLS:
• Sales experience
• Knowledge of offered products and services

JOB REQUIREMENTS:
• 16 years of age or older



Appliance Sales Specialist

The Consultative Sales Associate is responsible for enhancing the experience of members and driving profitable sales of Home Appliance area by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.


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